DreamJob Matcher (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, career assessment quiz, subscription service, and related products (collectively, the “Service”). Please read this policy carefully. By using the Service, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:

• Create an account: name, email address, and password
• Complete the career assessment quiz: your responses, preferences, career goals, work history, and related inputs
• Make a purchase: billing name, payment card details (processed securely by our payment processor), and billing address
• Contact our support team: communications, inquiries, and feedback
• Book a coaching session: scheduling information, communication preferences, and session notes

1.2 Information Collected Automatically
When you use the Service, we and our third-party partners automatically collect certain technical and usage information, including:

• Log data: IP address, browser type and version, operating system, referring URLs, pages viewed, and timestamps
• Device information: device type, unique device identifiers, and mobile network information
• Cookies and tracking technologies: session cookies, persistent cookies, pixel tags, and similar technologies (see Section 7)
• Usage data: features accessed, time spent on pages, click patterns, and navigation paths

1.3 Information from Third Parties
We may receive information about you from third-party services you connect to the Service, such as payment processors, email service providers, and analytics platforms. This information is used solely in accordance with this Privacy Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Service, including generating your personalized career report
• To process payments and manage your subscription, including billing, invoicing, and fraud prevention
• To send transactional emails, including account confirmations, receipts, and subscription notices
• To send marketing and promotional communications (you may opt out at any time — see Section 6)
• To personalize your experience and deliver content relevant to your career assessment results
• To provide customer support and respond to your inquiries
• To monitor and analyze usage trends to improve the Service
• To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities
• To comply with applicable laws, regulations, and legal obligations
• To enforce our Terms of Service and protect the rights of the Company and its users

3. Legal Basis for Processing (Where Applicable)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data only where we have a lawful basis to do so, including:

• Performance of a contract: to deliver the Service you have subscribed to
• Legitimate interests: to improve the Service, prevent fraud, and communicate with you about the Service
• Consent: for marketing communications and non-essential cookies, which you may withdraw at any time
• Legal obligation: to comply with applicable laws and respond to lawful governmental requests

4. How We Share Your Information

4.1 Service Providers
We share your information with trusted third-party vendors who assist us in operating the Service. These include payment processors, email delivery platforms, cloud hosting providers, analytics tools, and customer support systems. All service providers are contractually obligated to handle your information securely and only for the purposes we specify.

We use artificial intelligence services, including third-party AI providers, to process your quiz responses and generate your personalized career report. These providers are contractually prohibited from using your data to train their AI models.

4.2 Coaching Partners
If you purchase coaching services, we share your account information and career report with the assigned coach or career counselor for the purpose of delivering those services. Coaches are bound by confidentiality obligations.

4.3 Business Transfers
If the Company is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Service prior to any such transfer and any change in this Privacy Policy.

4.4 Legal Requirements
We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the Service; or protect the personal safety of users or the public.

4.5 We Do Not Sell Your Data
WE DO NOT SELL, RENT, OR TRADE YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR THEIR MARKETING PURPOSES. This applies to all users, including residents of California under the California Consumer Privacy Act (CCPA).

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account or request data deletion, we will remove or anonymize your personal information within 30 days, except where retention is required by law.

Career assessment responses and generated reports are retained for the duration of your subscription and for a reasonable period thereafter to allow you to re-access your data. You may request earlier deletion by contacting us at the email address in Section 13.

6. Your Choices & Privacy Rights

6.1 Marketing Communications
You may opt out of receiving marketing emails from us at any time by clicking the “Unsubscribe” link in any marketing email or by contacting us directly. Please note that even after opting out of marketing communications, you will continue to receive transactional and account-related emails (such as receipts and subscription notices).

6.2 Account Information
You may review and update your account information by logging into your account settings. If you wish to correct inaccurate information or request deletion of your account, please contact us at the address in Section 13.

6.3 Rights for California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to Know: the categories and specific pieces of personal information we have collected about you
• Right to Delete: request deletion of your personal information, subject to certain exceptions
• Right to Correct: request correction of inaccurate personal information we hold about you
• Right to Opt-Out: we do not sell personal information, but you may submit a request confirming this
• Right to Non-Discrimination: we will not discriminate against you for exercising your CCPA rights

To submit a CCPA request, contact us at the email address in Section 13. We will respond within 45 days of receiving a verifiable consumer request.

6.4 Rights for EEA/UK Residents (GDPR)
If you are located in the EEA or UK, you have the following rights under the GDPR:

• Right of Access: obtain a copy of your personal data
• Right to Rectification: correct inaccurate or incomplete data
• Right to Erasure: request deletion of your data (‘right to be forgotten’)
• Right to Restriction: request that we limit our processing of your data
• Right to Data Portability: receive your data in a structured, machine-readable format
• Right to Object: object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: where processing is based on consent, withdraw it at any time without affecting lawfulness of prior processing

To exercise any of these rights, please contact our support team. You also have the right to lodge a complaint with your local data protection supervisory authority.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Service, analyze usage, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: necessary for the Service to function (e.g., session management, login). These cannot be disabled.
• Analytics Cookies: help us understand how users interact with the Service (e.g., Google Analytics, Hotjar). These collect anonymized data.
• Marketing & Pixel Tags: track conversions and enable retargeting (e.g., Facebook Pixel, Google Ads). These may link your activity to your social media profiles.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may impair your ability to use the Service. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page at optout.aboutads.info.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Payment card information is processed by PCI-DSS compliant third-party payment processors and is never stored on our servers in unencrypted form.

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. If you have reason to believe that your account has been compromised, please contact us immediately.

9. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information. If you believe a child has provided us with personal information, please contact us at the address in Section 13.

10. International Data Transfers

DreamJob Matcher is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using the Service, you consent to the transfer of your information to the United States.

For transfers from the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms to ensure adequate protection of your personal data.

11. Third-Party Links & Services

The Service may contain links to third-party websites or integrate with third-party platforms (such as payment processors or social media). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Service. We are not responsible for the privacy practices of third parties.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by email (to the address on file for your account) and/or by posting a prominent notice on the Service prior to the change becoming effective. The updated policy will indicate the new “Effective Date” at the top. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DreamJob Matcher – Privacy Team
Email: [email protected]
Website: www.dreamjobmatcher.com